Forum Discussion

lleldridge56's avatar
lleldridge56
New Contributor
24 days ago

No longer able to pause and rewind live TV.

Already unplugged dvr.  Issue persists. 

  • DannyS's avatar
    DannyS
    Moderator
    23 days ago

    Hi lleldridge56, if a reboot of the cable box is not helping restore these functions.  Please email us at cox.com for assistance regarding your account.  We will be happy to help. 

  • CurtB's avatar
    CurtB
    Honored Contributor
    23 days ago

     

    DannyS wrote:

    Please email us at cox.com

    That's a typo.   

    Contact Cox at cox.help@cox.com. Include your full name, service address and a description of your issue.  Ask them to verify you're still subscribed to DVR service.