Contour 2 - Can't record ESPN or ESPN2

Question

For the last six weeks I cannot DVR either ESPN or ESPN2.&nbsp; There is two problem tickets on this issue.
The first was closed without resolving the problem.&nbsp; &nbsp;I finally got a tech over here this week he gave me a new
Contour box a new modem double checked the signal strength wihich was fine but the problem is not fixed.
All other channels record fine&nbsp; inlcuding ESPNU and ESPN news.&nbsp; Is anyone else having this problem?
I am in Connecticut.

allan · Answer

@Walzar, Are you getting any error messages when trying to record on those channels? -Allan, Cox Support Forums Moderator.

walzar · Answer

If I just select a show from program guide no it just reverts to whatever program I’m watching. If I do an unscheduled manual recording it records but when I try watching I get a &nbsp;xre 06026 message. &nbsp;

dustinp · Answer

Walzar,

Your video ticket is still open for this error. It can take 72 business hours for an update.

Dustin
Cox Forum Support Moderator

walzar · Answer

Thanks it would be nice if we had a way to check the status of a problem ticket. &nbsp;This is the third ticket on this same issue. The first two were closed without fixing the problem or informing me they were closing them. &nbsp; Communication from cox support is pretty much horrible.&nbsp;

allan · Answer

@Walzar, I can certainly understand your concern and you can always reach out to us at anytime and we can assist you. -Allan, Cox Support Forums Moderator.

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Contour 2 - Can't record ESPN or ESPN2

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