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Walzar's avatar
Walzar
New Contributor III
4 years ago

Contour 2 - Can't record ESPN or ESPN2

For the last six weeks I cannot DVR either ESPN or ESPN2.  There is two problem tickets on this issue.

The first was closed without resolving the problem.   I finally got a tech over here this week he gave me a new

Contour box a new modem double checked the signal strength wihich was fine but the problem is not fixed.

All other channels record fine  inlcuding ESPNU and ESPN news.  Is anyone else having this problem?

I am in Connecticut.

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  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @Walzar, Are you getting any error messages when trying to record on those channels? -Allan, Cox Support Forums Moderator.
    • Walzar's avatar
      Walzar
      New Contributor III
      4 years ago

      If I just select a show from program guide no it just reverts to whatever program I’m watching. If I do an unscheduled manual recording it records but when I try watching I get a  xre 06026 message.  

      • DustinP's avatar
        DustinP
        Moderator
        4 years ago
        Walzar,

        Your video ticket is still open for this error. It can take 72 business hours for an update.

        Dustin
        Cox Forum Support Moderator