Forum Discussion

Walzar's avatar
Walzar
New Contributor III
4 years ago

Contour 2 - Can't record ESPN or ESPN2

For the last six weeks I cannot DVR either ESPN or ESPN2.  There is two problem tickets on this issue. The first was closed without resolving the problem.   I finally got a tech over here this week...
Allan's avatar
Allan
Moderator
4 years ago
@Walzar, Are you getting any error messages when trying to record on those channels? -Allan, Cox Support Forums Moderator.
  • Walzar's avatar
    Walzar
    New Contributor III
    4 years ago

    If I just select a show from program guide no it just reverts to whatever program I’m watching. If I do an unscheduled manual recording it records but when I try watching I get a  xre 06026 message.  

    • DustinP's avatar
      DustinP
      Moderator
      4 years ago
      Walzar,

      Your video ticket is still open for this error. It can take 72 business hours for an update.

      Dustin
      Cox Forum Support Moderator
      • Walzar's avatar
        Walzar
        New Contributor III
        4 years ago

        Thanks it would be nice if we had a way to check the status of a problem ticket.  This is the third ticket on this same issue. The first two were closed without fixing the problem or informing me they were closing them.   Communication from cox support is pretty much horrible.