Contour 2 - Can't record ESPN or ESPN2
For the last six weeks I cannot DVR either ESPN or ESPN2. There is two problem tickets on this issue.
The first was closed without resolving the problem. I finally got a tech over here this week...
Forum Discussion
@Walzar, Are you getting any error messages when trying to record on those channels? -Allan, Cox Support Forums Moderator.
If I just select a show from program guide no it just reverts to whatever program I’m watching. If I do an unscheduled manual recording it records but when I try watching I get a xre 06026 message.
- Walzar,
Your video ticket is still open for this error. It can take 72 business hours for an update.
Dustin
Cox Forum Support ModeratorThanks it would be nice if we had a way to check the status of a problem ticket. This is the third ticket on this same issue. The first two were closed without fixing the problem or informing me they were closing them. Communication from cox support is pretty much horrible.
- @Walzar, I can certainly understand your concern and you can always reach out to us at anytime and we can assist you. -Allan, Cox Support Forums Moderator.
