Contour 2 - Can't record ESPN or ESPN2
For the last six weeks I cannot DVR either ESPN or ESPN2. There is two problem tickets on this issue.
The first was closed without resolving the problem. I finally got a tech over here this week...
Forum Discussion
If I just select a show from program guide no it just reverts to whatever program I’m watching. If I do an unscheduled manual recording it records but when I try watching I get a xre 06026 message.
Walzar,
Your video ticket is still open for this error. It can take 72 business hours for an update.
Dustin
Cox Forum Support Moderator
Your video ticket is still open for this error. It can take 72 business hours for an update.
Dustin
Cox Forum Support Moderator
Thanks it would be nice if we had a way to check the status of a problem ticket. This is the third ticket on this same issue. The first two were closed without fixing the problem or informing me they were closing them. Communication from cox support is pretty much horrible.
- @Walzar, I can certainly understand your concern and you can always reach out to us at anytime and we can assist you. -Allan, Cox Support Forums Moderator.
- I installed the contour app on my iPhone and can’t record espn or espn2 with that either I get 403 we are sorry something is not working correctly. My account must not be set up properly. This seems pretty obvious to me. Why can’t you fix this. It’s been reported since November 3rd.
- Hello,
This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
