Forum Discussion

RMS's avatar
New Contributor II
6 years ago

cable-video-on-demand-temporarily-unavailable-v205-408-with-tivo-bolt - still continues

This problem with the Tivo Bolt having full access to VOD continues from 2 yrs and 3 months ago.

I am having issues identical to those described in the posts (links below) for the last 10 days.

In addition to getting V205 when selecting a program from My Shows, when I select a program I should have access to, within VOD, it either says I need to upgrade my subscription or simply plays the 90 second preview instead of the actual program.

All the usual has been done including re-pairing the cards and eventually a technician replaced the cable cards to no avail.

I am flabbergasted that despite this issue being elevated to tier 2, and a ticket being generated, the knowledge base available to the technicians do not reveal that this is a known problem or what v205 means.

So I alerted the tier 2 manager about these posts, but she, not knowing what else to try, suggested that I use the forum to seek resolution.

It was a good idea, but it is also frustrating that this is what it takes. 

Although it's a server problem, the posts don't actually specify what the fix was so I couldn't share it with the folks that I've been dealing with.

I sure hope someone moderating this forum, perhaps Becky who handled the post from 3 months ago, can intervene and restore my access to VOD.

4 Replies

    • RMS's avatar
      New Contributor II

      I did .They were on one of the many calls with tier 2. 

      Pretty sure the problem resides on the Cox server side. 

      Hopefully, Becky will weigh in .

  • Karen_R's avatar
    Former Moderator
    Hello RMS,

    The Tivo VOD issue has been escalated with an open ticket. Please email so that we can provide the ticket number and details. Thanks

    Cox Support Forums
    • RMS's avatar
      New Contributor II

      Respectfully, a ticket has been open for days with no resolution and no path forward. 

      I was told to the post here, by the tier 2 folks to see if I can't expedite a resolution .

      Since this is still an issue for me and others, it would be better if the solution is posted here so I can share it with the folks helping me .

      Silly, isn't it...