Software update they did last night causing my cable to continuously reboot for last 12 hours over and over

Hi Red Ruby, I am sorry to hear that you are having trouble with the New Contour box. I would like to help. Please email us at cox.help@cox.com and include your full street address and a link to this forum post. Greg P Cox Social Media Support Specialist

Anyone else lose cable with the software update cox pushed last night? Keeps booting and powering on then off. Says bad image file. Then reboots again and again

Bruce
Honored Contributor III
6 years ago
Sounds like a corrupt update. Reboot. If that doesn't work, log into your account and reset. If that doesn't work, call Cox to reprovision.
MariaL
Moderator
6 years ago
Hi Uconnjay1,

It appears you have a service appointment scheduled to address this issue. Feel free to reach out if you need support after your tech visit.

Maria L.
Cox Support Forum Moderator
- uconnjay1
  New Contributor
  6 years ago
  Yeah. Its software problem YOU pushed out. a technician wont be able to do anything either until you fix YOUR corrupt software
  - Bruce
    Honored Contributor III
    6 years ago
    I didn't mean the software is corrupt but the process got corrupt. Anything could have corrupted the process. Restart the process by either reboot, reset or reprovision.
uconnjay1
New Contributor
6 years ago
Now have error code 8f and 21. Keep trying to reboot still but now says er8f then er21. Cox is frustrating me
- BrianM
  Moderator
  6 years ago
  It sounds to me like the box itself may need to be replaced if it did not download an update properly, unless there is some type of signal issue preventing it from loading properly. This will be something that the technician will be able to determine once they come out.
  
  Brian
  Cox Support Forum Moderator
RedRuby
New Contributor
6 years ago
Yes they pushed an update on us. It killed the Motorola set top box. A tech came out an change it to a contour box. Contour is a step backward in Tv reliably as it depends on internet. Guess what? my internet went out for 1hr before this post. I was stuck on Fox. cant change channel. Contour is busy and tech gave no instructions. The guide looks pretty until you use it. it has netflix not much else. I have not look to see if there is a store. 12hrs on contour and counting.
- Bruce
  Honored Contributor III
  6 years ago
  You must connect a Contour box to the Internet? I understand it needs an Internet connection for the majority of programs on Netflix but if I don't subscribe to Netflix, I still have to connect it to my network?
  - RedRuby
    New Contributor
    6 years ago
    Yes you will need to connect a contour to the internet. The world is moving to the internet so theres not much choice. Contour does Show recording, and has Voice. Yes it will talk to you. I turned it off.