Forum Discussion

John2222's avatar
John2222
Contributor II
4 years ago

All DVR recorded shows start 1 minute early and ends 1 minute early

This started a couple weeks ago.  For example, Good Morning America shows it will record on DVR from 7:00 to 9:00 am every day.  But when I go to watch it, I see a minute of the program before GMA, t...
JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
@John2222

If you continue to have an issue please email us at cox.help@cox.com.

Jonathan J
Cox Moderator
John2222's avatar
John2222
Contributor II
4 years ago

Sill happening.  This morning no scheduled shows set for this afternoon didn't appear in scheduled tab.  Then after reading one show, they ALL showed up.  Obviously some software bug in the DVR software.  I've emailed cox.com and called cox tech support.  No resolution and one agent tried to schedule appointment for onsite visit, but wasn't able to...some glitch (software bug there too).  Please help.  I tried to ask agent to escate to "level 2" but don't know if that happened or not either.  

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    @John2222,

    I can relate to what's going on, and I want you to be able to watch your recorded shows without interruption. At this point, I would recommend reaching out to us to schedule a technician visit. You can email us at cox.help@cox.com with your full name and address.


    Ben S.
    Cox Support Forums Moderator