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gizzmo's avatar
gizzmo
New Contributor
2 years ago

time stamp not working

I noticed that the time stamp on both of my handsets  is incorrect. I set it per the instructions and when I have an incoming call it goes wacky. I is showing 8:38 m when it is 1:30 pm. I have caller Id. How do I fix this? It just started happen about 2 weeks ago. HELP PLEASE

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  • CurtB's avatar
    CurtB
    Valued Contributor III
    2 years ago
    is the time stamp correct if you log into voice tools?

    I don't believe you answered that question.  If time of day is correct in Voice Tools, then there's probably an issue with your handset or base,

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      Another thing I might suggest is logging into the phone modem and see if the UI has a date/time section and if it's correct. I seem to remember the DPQ3212 having it but not sure about the TM3402.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    2 years ago
    8:38 m

    Would this be the time-of-day, duration of call or a type-o?

      • Bruce's avatar
        Bruce
        Honored Contributor III
        2 years ago

        Could just be weak batteries.  Both were installed at the same time, so both are dying at the same rate.

  • Darkatt's avatar
    Darkatt
    Valued Contributor III
    2 years ago

    The time on your phone, is set from the phone itself, you will need to look up the instructions for your phone to set the time on it. 

    • CurtB's avatar
      CurtB
      Valued Contributor III
      2 years ago
      I set it per the instructions
  • LatitiaS's avatar
    LatitiaS
    Moderator
    2 years ago
    Hi Gizzmo,

    That sounds incredibly frustrating and we would be glad to help you out. Please send us an email to Cox.help@cox.com with your account details and we can try a few troubleshooting steps with you. Please be sure to include the link to this URL.

    Latitia
    Cox Support Forums Moderator
    • gizzmo's avatar
      gizzmo
      New Contributor
      2 years ago

      iT IS A vTECH MODEL is 81212. Put in new batteries, followed instruction in manuel to set. Where would phone modem be- is it my actual modem? The call log looks like time is correct.