I just went to the mail.yahoo.com address that's been given and typed in my 5 letter email prefix and then Cox.net like I've was told to do by the instructions.
It returned a message that, "Sorry, we don't recognize this email."
What do I do now?
Hi scgkj. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
