It sounds like there might be an issue with the connectivity between your Wi-Fi-supported TV box and the Cox Panoramic Wi-Fi system. The fact that rebooting the Wi-Fi box temporarily resolves the issue suggests it could be related to network stability or compatibility. Here are some targeted suggestions to help address the problem:
- Check Signal Strength:
- Ensure the Contour box has a strong Wi-Fi signal. If it's far from the Panoramic gateway or there are walls and other obstructions, consider relocating the box or using a Wi-Fi extender.
- Reduce Interference:
- Other electronic devices (like microwaves, cordless phones, or Bluetooth devices) can interfere with Wi-Fi signals. Minimize interference by moving the gateway or box away from such devices.
- Contour Box Updates:
- Ensure the TV box has the latest firmware. Cox typically updates equipment remotely, but you can contact them to verify the status.
- Panoramic Wi-Fi Gateway:
- Verify that the gateway's firmware is updated. If not, Cox support can assist with updating it.
- Speed Test:
- Run speed tests at different times to confirm consistent download/upload speeds. Use a wired connection to compare results.
- Packet Loss:
- High packet loss could be causing the disconnects. Cox support or tools like PingPlotter can help test this.
- Separate Bands:
- Many gateways broadcast 2.4GHz and 5GHz bands. Try connecting the Contour box to the 5GHz band for better speed and reduced interference.
- Static IP Address:
- Assign a static IP to the Contour box to ensure a stable connection and prevent DHCP issues.
- Panoramic Wi-Fi:
- Reboot the gateway periodically (unplug for 60 seconds and plug back in).
- If issues persist, consider performing a factory reset and reconfiguring the network.
- Contour Box:
- Restart the TV box or perform a factory reset to clear any persistent issues.
- Ethernet Connection:
- If feasible, use an Ethernet cable for a wired connection. This eliminates Wi-Fi-related issues entirely.
- Replace Equipment:
- If the Wi-Fi-supported box continues to fail, ask Cox to replace it with a model that supports a wired connection or has better Wi-Fi stability.
- Upgrade to a Mesh System:
- If your home has coverage dead spots, a mesh Wi-Fi system may improve connectivity for all devices.
- Request Advanced Technical Support:
- Insist on speaking with a senior technician or escalation team. They may perform advanced diagnostics to pinpoint the issue.
- Ask for Compensation:
- Given the extended duration of these issues, request billing credits or other compensation for the inconvenience.
- Outages or Maintenance:
- Check for service interruptions or maintenance in your area (Claremore, OK) via the Cox website or app.
If these steps don’t resolve the problem, let me know, and I can help you troubleshoot further or draft a detailed message for Cox support.