Intermittent wifi.

I'm sorry to hear about the ongoing issues with your TV service. Let's explore some potential causes and solutions to address the black screens and buffering problems you're experiencing with your Wi-Fi-supported Contour box.

Potential Causes and Solutions

1. Wi-Fi Signal Strength and Interference:
   • Cause: The Contour box may be experiencing weak Wi-Fi signals or interference, leading to connectivity issues.
   • Solution: Ensure the Panoramic Wi-Fi gateway is centrally located and elevated to minimize obstructions. Consider reducing interference from other electronic devices and, if necessary, explore Wi-Fi extenders or mesh systems to enhance coverage.
   • Network Congestion:
   • Cause: Multiple devices using the internet simultaneously can strain bandwidth, affecting streaming performance.
   • Solution: Monitor and manage the number of devices connected to your network, especially during peak usage times.
2. Equipment Compatibility:
   • Cause: The new Wi-Fi-supported Contour box might have compatibility issues with your existing network setup.
   • Solution: Verify that the Contour box is properly configured to connect to your Wi-Fi network. If issues persist, consider discussing with Cox the possibility of reverting to a wired connection or exploring alternative equipment options.
3. Firmware or Software Issues:
   • Cause: Outdated firmware on the Contour box or Panoramic Wi-Fi gateway can lead to performance problems.
   • Solution: Ensure that both the Contour box and the Panoramic Wi-Fi gateway have the latest firmware updates. Cox can assist with verifying and updating firmware if needed.

Recommended Actions

1. Relocate the Contour Box:
   • Action: If possible, move the Contour box closer to the Panoramic Wi-Fi gateway to improve signal strength.
2. Check for Service Outages:
   • Action: Use the Cox app or website to check for any reported service outages in Claremore, OK, that might be affecting your service.
3. Contact Cox Support:
   • Action: Reach out to Cox customer support to report the ongoing issues. Request a comprehensive assessment of your network setup and inquire about the possibility of scheduling a visit from a senior technician to diagnose and resolve the problem.

Additional Considerations

• Alternative Equipment: If the Wi-Fi-supported Contour box continues to cause issues, discuss with Cox the possibility of reverting to your previous equipment or exploring other hardware solutions that might be more stable in your environment.
• Documentation: Keep a detailed log of the issues, including dates, times, and any error messages. This information can be valuable for Cox technicians in diagnosing the problem.

I hope these suggestions help improve your TV service. If you have further questions or need additional assistance, feel free to ask.