Wifi disconnects every night btw 7-8pm CST
It’s not my modem. It’s not my cables. It’s not how far it is from the source. It’s not the connection of the cables. I have already gotten a new modem (twice in the last month) from the Cox store. T...
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Yes to the Gateway Panoramic. Excuse the wrong term for router. The coax cable goes directly into to the gateway from the wall cable that runs through the attic to the contour device. With the last replacement router the light didn’t change colors but the speed would drop multiple times a day to 1% of the 1000 mpbs we were supposed to receive. I’m convinced that device was a lemon. After getting this newest router the light will turn red and everything completely disconnects, even the hard wired devices. The app will show the gateway isn’t connected. Sometimes it lasts a few minutes and Ssometimes it’s 20-30 minutes. Currently trying to log into the router via that server address, but it won’t accept my username/password even though I’m looking at them on the app to confirm they are correct. I even tried the default user/passw on the bottom of the router and still no luck.
The app uses your Cox username and password. When logging directly into the router(gateway), you need to use the gateway username and password which is different. If what I gave doesn't work, someone must have tried to log in already and change the password. If not you, maybe the technician. You would have to factory reset it to get back in.
Could you explain the coax connection some more? What do you mean it runs through the attic to the contour device? Do you have TV service? Why would the TV box be in the attic? How does the coax get from the street/pole to your attic?
The fact that the gateway is going offline points to some kind of signal issue and not congestion. If your inside wiring checks out, you might want to have a technician out.
Yes, I’m using the user and password from our device that I setup when installed it. I’m trying the default one too but nothing. I’m not sure how the cable gets from point A to point B (street to house). It’s underground and just comes into the house from somewhere on one side of our house into the attic and down the inside of a wall and it’s connected to straight into the gateway. (Not the contour, my mistake) There are no pass throughs along the way inside the house. It’s strange that it happens at the same time every evening which is why I question the traffic. I e also had it do it during prime wake-up time in the morning but it’s not as often. It’s entirely possible that it’s doing all day but I’m at work and don’t notice. I guess calling for a technician may have to be our possible solution. I just don’t want some person coming over and not doing a thorough check of things outside our home and trying to place blame anywhere but on themselves…
Unless you have configured a lot of options in the Panoramic, I suggest factory resetting it so you can access it locally. If it's one of the white ones, you can hold the WPS button on the back(above phone ports) for 60 seconds. It needs to be the full 60 seconds otherwise it just activated WPS(for adding wifi devices like printers). Then post the signal levels. If it is happening at night, it could have something to do with the lines outside and the temperature dropping. Cold makes the coax contract, pulling the connection loose. The sun shining on the drop can also make it heat up in the morning, also causing a issue.
When you said the cables were redone, can you explain? Did a technician do it? What did they replace or change? Are you internet only?
