Why would I switch away from COX if there were a viable option
COX did some maintenance in our area about three weeks ago. I've had to reboot my modem at least once (up to three times) per-day ever since, with the exception of one day. I chatted with someone on COX to try to find out why (after I had rebooted the modem that day (June 29th). That person checked the connectivity and told me that it was fine (as I already knew). I insisted that I wanted to know what happened, and what could be done to fix it. He suggested that I try rebooting my modem. I explained that I did it before calling, and it was working; but that I wanted to know what could be done to remedy the situation. This went on for about 20 minutes. (I'm an EE, with many years of software development experience.) I asked for tier-2 support about 10 minutes into the call. Now- more than two weeks later- nobody has responded.
- Tech support is a useless waste of time
We had the affordable connectivity program. With that we'd been paying $30 per-month, off a $60 per-month plan. When the ACP ended, COX raised our bill to $70. That is- the $30 credit went away, and they raised our bill by $10.
2. COX is greedy
COX eliminated eMail from their customer accounts, switching to the data-mining Yahoo. There were no useful instructions for moving servers in an eMail application like T-Bird. I have fooled around with the settings for over an hour, and assiduously followed the skeletal instructions to configure such software. It doesn't work, and I don't want to use webmail. Since there's no technical support (only a time-wasting humanoid interface)- my COX email is dead. (We have our own hosting company with just about every bit of our eMail, but they and the domain registrars require a backup eMail address. I might as well have a rowboat with a PO box adrift at sea.
3. COX cuts costs at customer expense- every dollar cut goes right onto their bottom line while consumers pay more in dollars and time.
