Forum Discussion

Conundrum68's avatar
Conundrum68
New Contributor
8 years ago

Why doesn't the remainder of the 50GB block you buy roll over into the future?

After all, we are paying for a 50GB block of data, which tends to happen right at the end of a billing cycle.

If you're going to screw the Ultimate-tier customers with a 1024GB limit, at least let us roll the remainder over.

This is totally ridiculous. I'm paying for Ultimate-tier and with 4 streaming & gaming users. I've had to turn everyone's streaming quality down to garbage-quality to even have a chance of staying under the limit. I've been with Cox for almost 20 years and I am completely disappointed & disgusted with your data cap policy (particularly for Ultimate-tier). Whoever made this decision is completely out of touch with their customer base.

  • Allan's avatar
    Allan
    Moderator
    8 years ago

    Hello,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Allan - Cox Support Forums Moderator