Why does it take an onsite technician visit to repair a problem in the network?

Hi JamesLB, if you've bypassed any splitters, connected your modem directly to a coax outlet, (perhaps even trying a second coax outlet) and still can't get your modem to synchronize with the Cox network, there is nothing else we can do to remotely restore your service. Also, if it turns out the issue is truly an outage, it may be resolved prior to your appointment. In that case, you can simply cancel the service call. -Becky, Cox Support Forums Moderator