Why does Cox internet go off every day?
Cox internet used to be reliable; however, now every day, usually after midnight the connection drops for anywhere from 1 to 6 hours. sometimes twice in on day. This is not limited to overnight perio...
Forum Discussion
The same situation on my end and Cox's Customer Service has been utterly useless, to say the least. In addition to my own experiences, I have noticed a common theme amongst the comments seen within these forum threads.
Going steady from August 2020 - today (12/28/2020), there have been consistent outages with both cable and internet services. It most certainly has NOT been restricted to the "Internet Rush Hour" times as depicted on Cox's website and will intermittently connect/disconnect throughout various periods of the day.
We pay for the highest quality package that Cox provides AND have the WiFi Pods that are so highly "recommended" (*ahem* upsold).
Praying that either someone useful from Cox actually reads your thread to answer your inquiry / respond to this comment because as of 2021, we are switching providers. It is unacce[table to be charged the prices we are only for Cox to provide us with no - or - mediocre answers at best.
- @SSS5000
We like to take a closer look at the modem's performance levels please email your full name and address to cox.help@cox.com. Also, include a link to this thread.
Jonathan J
Cox Moderator
