Forum Discussion

Makaylatj's avatar
Makaylatj
New Contributor II
5 years ago

Why can't I get any help with my upload speeds?

I have contacted customer service several times and still no one has come out and service the node on my poll.... I have been getting speed test results like the one attached for over two months now....
bad service
connection issues
Upload Speeds
Makaylatj's avatar
Makaylatj
New Contributor II
5 years ago

Only 2 hours later...

ColleenD's avatar
ColleenD
Moderator
5 years ago
Makaylatj,

I'm really glad to see you have an appointment scheduled. I can only imagine how frustrating this has been. At the moment our back office is undergoing maintenance so I am unable to investigate. Please let us know how the visit goes. If you need additional support you can email us at cox.help@cox.com or reach out to us on Twitter or Facebook.

-Colleen
Cox Support Forums Moderator