Forum Discussion

918-618-8385's avatar
918-618-8385
New Contributor
2 months ago

Glitchy internet

My internet is really laggy trying play multiplayer games and I have the plan that's suitable for that

  • Hi. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II

    You didn't give any data on the problem or your setup. Does the problem affect wired and wireless connections. What model modem and router do you have? What do you mean by laggy. Do you have any ping tests or Trace routes? How does the coaxial get from the street to the modem? Any splitters or amps? Have you had a technician out?

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II

    By the way, is your username your phone number? If so, you might want to change that for privacy reasons.