Forum Discussion

Makaylatj's avatar
Makaylatj
New Contributor II
4 years ago

Why can't I get any help with my upload speeds?

I have contacted customer service several times and still no one has come out and service the node on my poll.... I have been getting speed test results like the one attached for over two months now....
bad service
connection issues
Upload Speeds
Glenee's avatar
Glenee
Contributor II
4 years ago

Go to speedtest and select another server other than cox. If it improves it's the Cox speed app not acting right.

  • Makaylatj's avatar
    Makaylatj
    New Contributor II
    4 years ago

    I tested on several sites. And it is bad all around. Also we have spoke to a service tech once and they said it was something on the poll.

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      @Makaytaj,

      I took a look at the network tickets in your area and I do see that there is a ticket to replace a low hanging drop, but that should not cause any service issues. I would recommend sending us an email and allowing us to set up a technician.

      Ben S.
      Cox Support Forums Moderator
      • Makaylatj's avatar
        Makaylatj
        New Contributor II
        4 years ago

        Thank you for your recommendation Ben. We have contacted a service tech after the ticket was made and they was supposed to set up another ticket for a follow up. I guess from your response that did not happen and answers my question about if it was or not.