No, the agent I spoke with would only say to reset our wifi name and password. Since doing that, the issue hasn’t continued though, and the Network Monitoring & Testing category fell completely off of the data usage activity log.
The neighbors who had been pirating your Wi-Fi will have to find a new Internet source, until someone tells them the new Wi-Fi name and password. By any chance, do you have kids and neighbors with kids?
I suppose so, but the labeling still seems odd to me. Surely if a neighbor was using our wifi it would have increased the usage in a category like streaming or gaming? I’ve still been unable to get clarity about what “Network Management & Testing” actually entails, which makes me anxious that this issue might resurface down the road. There are several users reporting the same issue as well - it seems unlikely that all of us have neighbors pirating our WiFi and using data in the exact same category.
If you are concerned, I would suggest buying a router that has bandwidth monitoring of it's own to fact check Cox. I prefer Asus but there are many others. You can either buy your own modem too or bridge your gateway. You have a point about this being a widespread issue though. I just don't think you will get a answer from Cox.
Super helpful, thank you! That’s definitely my next step if I run into this again. For now, just monitoring it & looking into whether there are alternative providers that won’t charge me overage fees without being able to provide an explanation. 🤷🏽♀️
My 'Data Usage activities' don't currently include “Network Management & Testing”. It was included last month, but for only a very small percentage. "Communication Applications' is new this month for the same small percentage. Cox may have renamed the "NM&T" usage category last month.
Thanks for the ideas all! I feel like as many posts about this “network management” as I’ve seen it’s not as simple as everyone’s neighbors hijacking their WiFi. Especially too since on the cox app you can see all the devices linked and I haven’t seen any I don’t recognize. I’m monitoring the usage but also afraid it will come back at some point and force me to switch providers and it does come back.
