Forum Discussion

DannyS02's avatar
DannyS02
New Contributor
3 days ago

Network Management & Testing % High

Two days into my data cycle and it says I've already used 21 percent of my plan (257 GB), and 69% of that comes from "Network Management and Testing". I KNOW that I do not use that much, and have no idea where it's coming from. This has only been an issue since last data cycle.

Cox Support has been no help at all in figuring out where these number are coming from or how to figure out what it is. I have not been changing any of my data usage or activities. I just want to know how on earth to get this fixed, and I find it outrageous that I'd be charged extra for something like this when I have not changed my data usage

data use
  • NicholeC's avatar
    NicholeC
    Moderator
    2 days ago

    Hi DannyS02,

    I can understand the concerns with going through data quickly. Do you have any networking tools or programs running in the background that may be doing speed or connectivity tests on any of your devices? 

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 days ago

    Do you use a VPN? Sometimes VPN use  will show up under network management and testing.