What am I paying for exactly?
I'm in New Orleans. I got duped into upgrading to Gigablast almost a year ago, because I live stream for work, and I was told what I had (500), wasn't good enough (in actuality, I needed to upgrade m...
Forum Discussion
You likely signed into an agreement that precludes you from joining a class action lawsuit. They are out there however. That said, you can pursue consumer arbitration. I’m not in your region but know of a law group who specializes in the arbitration process with Cox. Your story is just like that if many others. Here’s a recent investigation article that really digs into the issues. Also, do not get duped further into paying for their Cox Complete Care in order to get a technician to your home.
https://bachuwalaw.com/issuers/cox-communications/
Based on what you've shared with the group it almost sounds as if you may have been or are experience a lot of service issues of your own. I certainly regret any inconvenience caused. With many of us working from home these days I can see how important reliable service is. Should you still require any assistance with your services we're happy to help. Feel free to email us at cox.help@cox.com to get started. Be sure to reference this thread and share your account info when doing so for faster service.
-Chris
-Chris
