What am I paying for exactly?
I'm in New Orleans. I got duped into upgrading to Gigablast almost a year ago, because I live stream for work, and I was told what I had (500), wasn't good enough (in actuality, I needed to upgrade my equipment. I did that, and I got Gigablast, and I have the same quality internet as before. I just pay more for it.) A technician has come, a new modem was sent, I have the best cables, I connect via ethernet, and make sure everything that could compete with the internet while I'm working, won't. Sometimes it's great. Mostly it's not. I KNOW it's not me. Customer service is kind and apologetic, even when I'm in tears from losing days of work, and therefore can't afford the stupid upgrade I got hosed into getting. Now there are add-ons that are meant to do help do what their service should do already. I can't understand how Cox hasn't been struck by lighning for having the audacity to offer. My fury can be seen from space. I know there are no real solutions. AT&T fiber is only available to certain neighborhoods in New Orleans so far. I know everyone in my neighborhood will jump ship the second it's available. I guess my question is, are there any class action lawsuits on the horizonthat can jump on?
Gigablast NOT
For two weeks not getting near the gigablast speed. After many techs and all of my equipment checked and cleared , nothing being fixed. It is not my tap in it is ether your node or the server for the OKC system. Ether way you are quick to charge if we go over on data but not to repair what we pay for.