I'm in the same boat as you are. There is a bad node somewhere. I just got done speaking with them and they gave me the standard answer of they can only troubleshoot from the street to the modem. Unacceptable!! I know what I'm talking about. The issue for me started about 3 weeks ago. The Latency is horrible.
BVE, you are absolutely correct and we all are in the same boat. These stupid problems hits hard, especially for us gamers. Most cox customer support staff are unaware and don't really know whats going on and are just doing what the higher-ups tell them to do. On this forum - https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25474/finally-admitting-they-screwed-up some guy was able to squeeze the right information out of a technician. https://drive.google.com/file/d/12VKXPFY6ff9JkgCzCcmhBKIRFsP77JmX/view The best thing we all can do right now is to file an FCC complaint like some people are saying and asking your neighbours who have Cox to file one too.
