Forum Discussion

thehofl's avatar
thehofl
New Contributor II
10 months ago

Uplink Latency/Packet Loss

For over a week, my upload has being timing out 20% - 40% of the time. It’s making it difficult to work, game and stream. I am on the 1gig, copper package and should be getting upwards of 1024/35, bu...
packet loss
  • thehofl's avatar
    thehofl
    10 months ago

    I had a tech come out today. Everything is back to normal. From what I could tell, Cox has been upgrading their systems because so many apartments are being built around me. Also, fiber is now being installed around my subdivision. My issue ended up being an amplifier that was installed 14 years ago. Its band width was much more narrow than what they are pushing now. Once that was removed, I was backup and running. Weird thing is that when they got here all speed tests were showing 10Mbps/0.1Mbps before they touched anything.

Vex's avatar
Vex
New Contributor
10 months ago

I'm having similar issues with download primarily, upload is usually fine but spikes enough to render my streaming null and void. Online games are now impossible to play. 

I have a tech coming out tomorrow to look at it. I have a suspicion they'll claim nothing is wrong though even when I've isolated the issue to the service itself. 

Zip: 85024

P.S. 
Funny the forum mods just love to shut down any sort of conversation that views them in a bad light. 

  • thehofl's avatar
    thehofl
    New Contributor II
    10 months ago

    I had a tech come out today. Everything is back to normal. From what I could tell, Cox has been upgrading their systems because so many apartments are being built around me. Also, fiber is now being installed around my subdivision. My issue ended up being an amplifier that was installed 14 years ago. Its band width was much more narrow than what they are pushing now. Once that was removed, I was backup and running. Weird thing is that when they got here all speed tests were showing 10Mbps/0.1Mbps before they touched anything.

    • Vex's avatar
      Vex
      New Contributor
      10 months ago

      Awesome! That leaves me with some hope for my issue then since we're in the same area(ish). 

      • ChrisJ2's avatar
        ChrisJ2
        Moderator
        10 months ago

        Hi, Vex. I sincerely apologize for the issues with your service. If this is still ongoing, please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to get this fixed for you.