Forum Discussion

bechtner's avatar
bechtner
New Contributor
7 years ago

"upgraded" to Gigablast, still stuck w/ old 50 mbps cap

This is getting horribly frustrating. I'm ready to find another provider. I put in a request to upgrade to Gigablast on New Year's Day. Last night, I installed my Netgear CM1000 modem. I'm still se...
bechtner's avatar
bechtner
New Contributor

Hi Becky, thanks for taking a look into this. I've tried both with a router and directly connected.

MarkM1's avatar
MarkM1
Former Moderator
7 years ago
Hi Bechtner,

I have cancelled your work order for tomorrow now. I still would like to make sure you are getting your correct speeds though. Are you able to bypass your router & test a direct connection again to see if you are able to get the speeds at that equipment?

Mark M.
Cox Support Forums Moderator
  • bechtner's avatar
    bechtner
    New Contributor
    7 years ago

    Thank you, Mark! I'm at work currently, but I'll test again this evening and provide results. I appreciate the follow up response and the cancellation of the work order.

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      7 years ago
      @ Bechtner

      Most welcome please keeps us updated.

      Cox Moderator