They won’t or can’t fix the problem

What's the problem? The purpose of these forums is for Cox customers to assist one another. If all you are here to do is kvetch, you are in the wrong place. Either call, or email Cox technical support. If you would like help from Other Cox Customers, which includes previous Cox Employees who worked in the escalation group, Data Tier 2, or CAG, then provide some information and we will try to help.