Suspicious Activity Again and Again and Again
I have been a COX customer for 23 years. Until the last year I doubt that I encountered a single problem with password and/or suspicious activity. For the last year or so, more and more and more of ...
Forum Discussion
I could have written this account... I have been through the exact same situation since Saturday! Thank you for taking the time to write this - it is so frustrating. Round and round I go with tech help - they are so clueless. The first guy said it was a problem in my home and I should pay $10/month for "upgraded help." Its not in my home and I can prove it. Second guy slurred his speech (drinking), third guy was better but didn't fix it. He submitted a form to "someone" that would get back to me in 24-48 hours. Well, that didn't happen either. My whole life is centered around this email address. I'm tempted to just drop it and create another one....but wait, can't do that anymore as of August. WTF?
@Woodsman, Cox sends out emails requesting that customers change their password not only for security reasons but also because our system detects unusual activity associated with that email address. This could be because Cox thinks your email password has been compromised or that your computer may be infected with Malware. Cox offers McAfee free, for up to five devices in the home. Please ensure all devices in the home have anti-virus and anti-malware protection.
www.cox.com/.../cox-security-suite-plus-powered-by-mcafee.html
Cox uses several IP and domain-based RBLs to make filtering decisions. Ensuring that your IPs and domains are not listed on these types of lists will reduce your chances of being blocked by Cox as well as other providers. In reference to the email issue, you will need to visit www.spamhaus.org/.../, enter your IP address (you can get this from http://whatismyip.com), and press the Lookup button. If your IP address is listed on one of the blocklists, the lookup tool will tell you which one and will give you information on how to resolve the issue. -Kevin M. Cox Support Forum Moderator
www.cox.com/.../cox-security-suite-plus-powered-by-mcafee.html
Cox uses several IP and domain-based RBLs to make filtering decisions. Ensuring that your IPs and domains are not listed on these types of lists will reduce your chances of being blocked by Cox as well as other providers. In reference to the email issue, you will need to visit www.spamhaus.org/.../, enter your IP address (you can get this from http://whatismyip.com), and press the Lookup button. If your IP address is listed on one of the blocklists, the lookup tool will tell you which one and will give you information on how to resolve the issue. -Kevin M. Cox Support Forum Moderator
