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  • JonathanJ's avatar
    Former Moderator

    If the source of the problem is in our equipment or outside your house, it is our responsibility and there is no charge for the service call. Most service calls are covered if you are subscribed to Cox Complete Care. For more information, please visit us at If you decide you want to schedule a technician out, please email us your full-service address and full name to

    Jonathan J
    Cox Moderator