7+ years of summer internet issues and packet loss in Sahuarita/85629.
Question(s): Is there a way to request an inspection / audit / health check of the neighborhood infrastructure? Does having IP addresses help narrow down potential locations? Is there a way to better seal or enclose equipment? I never had these issues over 10 years in the PHX area... and it is an objectively harsher environment for electronic survivability. I'm happy to help be part of the solution for myself and my neighbors… just let me know what I can do. However, having a tech come out to my house and start this debug dance for the 7th year in a row is just going to waste everyone's valuable time yet again. History: Entering year 7 of having summer internet issues. Always at or around monsoon season. Every year I am told that it must be my equipment. Every year a tech gets sent out at least once. Usually multiple times. Every year it takes 30-60 days of back and forth to resolve. It has always been cox equipment somewhere in the neighborhood. I work from home, and find this extremely frustrating. Every year I start all over again like bad internet groundhog day… explaining the history, potential issues, and following the same path of a tech at my door measuring MER and BER. It has never been my equipment… marginal improvement in performance gains. If I had any other reasonable option for internet service at my house, I'd have exercised it years ago. Issue: Here we are again… I was hopeful that maybe things would be different this year. However, there was broad outage in the 85629 area on 06/22/22 from around 0900-1200 AZ. After which, outbound packet loss has been intermittent accompanied by low upload speeds. This morning, my upload speeds have been abysmal. 1Mbps up to around 5Mbps. My normal upload speed is consistently ~35Mbps. Along with that, I am seeing significant packet loss. Outbound packet loss has been anywhere from 3-30%. Inbound speeds are moderately lower than normal, and I am not seeing significant inbound packet loss. Troubleshooting: 1. I've rebooted the router and modem multiple times. 2. I'm using hardwired devices, and have swapped between multiple ethernet cables. CAT5e and CAT6 on the off chance it would do anything. (I knew it wouldn't) 3. I've gone through 2 different routers, flashed the firmware of both routers, and gone direct through the modem. 4. I've used multiple computers to ensure the behavior is not limited to a single computer. 5. Still seeing the same results. Pathping: Shows no packet loss between computer and router, or router and modem. In fact, the first problematic node is 10.97.200.1 … I'm guessing the neighborhood switch, or other infrastructure. Followed immediately by 100.127.78.150, and 100.120.100.40. Ping Plotter confirms pathping's results. My neighbor across the street (who I share a tap with) sees the same frequent issues. One of my other neighbors a few blocks over is unaffected. 0% packet loss, and I believe they were unaffected by the outage on 06/22/22. Boosting my outbound power by adding attenuators has historically shown some level of improvement. 8-12dB has been the sweet spot, but isn't making a difference right now. Hypothesis: I'm going take a wild guess, and say that either the Wednesday worksite was not buttoned up properly after work finished, or another area has significant water ingress after recent monsoon rains. As the day has progressed (and the area potentially dries out), upload speeds and packet loss have improved. Twice now, the summer monsoons have flooded repair sites that were not properly sealed up. Occasionally, packrats get into equipment, and cause havoc.
High packet loss, low speeds, assistance did not work.
Greetings, I have been trying for months now working with Cox the best I can to solve these issues which I will list here, this is the last attempt I will do to fix the internet. My apartment building is locked with Cox so I am planning to move because of this. I will break down my issues and what we did to try to fix them. Problems: - I currently get frequent and consistent packet loss, very rarely this packet loss is minimal, between 2%-5% however the average is usually 20%-90% packet loss. Sometimes entire minutes go by in which I seemingly have no connection to the internet. - My internet speeds are extremely inconsistent, if I am lucky I get 30mbps (seems capped at that) download and 15-20 mbps upload. Again, this is if I am lucky, I may have this consistency for several hours. Often times my internet is more like 1-10 mbps download and 5-10 mbps upload. To put into perspective how bad this is, I am currently paying for 300 mbps download and 30 mbps upload. (See pic below IP eliminated for protection.) - There seems to be little related to time of day when the connection problems occur, I figured potentially it might be a internet traffic issue or something else but that is not the case. Problems could be present at 1:00 AM or 10:00 AM it doesn't matter. - When the speed tests I do come close to reflecting my paid for speeds, (150 mbps average, still below) it is always as if the connection is slowly ramping up to that number, struggling to get there. When in the past when I used to speed test before these issues it would be at a consistent 300 mbps immediately. Attempted Fixes: - Now that I listed the problems I will go into the attempts to fix these problems. - I spent a total of 2-3 weeks on with different support technicians attempting to fix the problem. I was first told to purchase a new modem, since it was my equipment and I did, I went out and purchased a brand new modem. I still have the exact same problems that I did with the old one. - I was told it may be my router. so I bypassed the router entirely with a hard line into my desktop from the router. The problems persisted even without the routers involvement in the network. - I went through several days/nights of trying to work with technicians in resetting the modem, during which I was attempts to up sell me to a better level of tech support. I declined each time because I was getting aggravated that I would be asked to pay more money to have a problem fixed that was clearly not a problem with my equipment (in my mind). - A technician team was dispatched to my apartment, I live directly across from the cable room. They did some tests and came to the conclusion there was a problem with the lines, anything more than that I don't know. They said it should be working now, and it was good for I want to say, an hour. Before it all started up again. I was subsequently charged for that visit as well. - The technician also made a comment about electrical current in the small box where the cable comes from. I have lived here for over 3 years now and that was never an issue before, but it may somehow be now? - The last attempt to fix the connection over the phone ended with the result that "there was nothing they could do on their end, and that I would either need to pay additional money for advanced tech support, or buy panoramic wifi (not sure why that would help) to fix the problem." Which to me, comes off as a form of a strong arm or blackmail to purchase additional services to have repaired internet. Concluding: I am willing to provide any information that may be of help in fixing my connection, I am again, at the end of my rope here. My primary form of entertainment is the internet, and I currently work from home full time like so many others. Having a stable connection is important, and there were times recently during a work conference call where my connection was dropping in the middle of important meetings. I am at the end of my rope.
Horrible Packet Loss
I don't even know where to begin..... So I've been having internet issues ever since I changed addresses in Las Vegas. I've had several techs come out, there has supposedly been a node split in my area, I've replaced all of my equipment, and had my home certified by a Cox technician via an FCC complaint. My internet keeps getting worse and worse. Packet loss now averages 30%...packet loss in online games.
I've tried calling support multiple times only to have them tell me to replace my fairly new router. The only times i dont get unplayable latency in games i between the hours of 3am and 6am. I would like to have a tech come out to fix my problem but i never get that far with the people on the phone because they give me the run around every time.I’ve had enough!
I am a Cox customer. Have been since April 2019. I pay $200+ for gigabit and tv. I deserve and pay for services that are being restricted. I am sick of it. The packet loss I experience is ridiculous, the rigidity of “having” to use Cox equipment (further limiting my ability to access the actual internet), and the BS customer service has me fed up I can’t take it any longer! I live in a very nice part of Orange County, CA and this type of garbage shouldn’t be tolerated by ANYONE...even if it’s free!!! Give me back my internet and freedom Cox! I’m done asking nicely. Next up is legal advice.Upgraded to GIGABLAST. Disconnection, slow speeds, packet loss problems.
Hello, I upgraded to GIGABLAST and the Panoramic Modem/Router wasn't pulling speeds above 200-250mbps. Oftentimes it was within 20-45mbps range both wireless and wired with a CAT 6 cable. I was told to try getting my own modem/router and purchased a Cox certified cable modem a Netgear C7800 Nighthawk modem/router. The C7800 came with Firmware version V3.01.40 already installed. Cox recommends using version 01.38, but there is no way to access old or new firmware on the Netgear site as it says "Firmware upgrades are pushed down by your ISP." I had a tech support agent try to force a firmware downgrade, but it failed. The next day I was told by Cox & Netgear that is was the other's issue until I go them on the phone together and the Cox agent said he would resolve it. He told me having 01.40 wouldn't be an issue. -Will this be an issue going forward having 01.40 vs 01.38? Slow speed, packet loss, losing connection, etc. -How will I receive updates in the future? I also had a 2nd tech come to the house and inform me that there was low level loss coming from the Node which is overloaded and it would be addressed in 24-48 hours. Is the NODE the issue? I.E. packet loss, slow speeds, losing connection etc. Or is the firmware the issue or both? Thanks in advance!Extreme packet loss while gaming/voip (San Diego, CA)
I would to post here before resorting to filing a complaint to the FCC, for the past few months now I've been experiencing extreme outbound packet loss while gaming. I've had no issues until a couple months ago, the packet loss was a small 4% while playing Fortnite. It has then since gotten much worse as now I get packet loss and stuttering in any game that I play online, even just being in a discord channel I get really bad connection quality and spiking. I've reformatted my hard drive, re-booted my modem countless times, I've always have had a wired connection, changed the coaxial cable that came with the router, changed the Ethernet cable that came with the router, upgraded the internet speed, tried almost everything to fix the problem and nothing has been helping. Every single game that I play that is multiplayer is affected by this packet loss and stuttering. https://imgur.com/rj7OyRz https://imgur.com/4mp24Oj https://imgur.com/hQLzhaU https://imgur.com/eJRdcho