Forum Discussion

Dboe's avatar
Dboe
New Contributor II
3 years ago

Horrible Packet Loss

I don't even know where to begin..... So I've been having internet issues ever since I changed addresses in Las Vegas.  I've had several techs come out, there has supposedly been a node split in my area, I've replaced all of my equipment, and had my home certified by a Cox technician via an FCC complaint.  My internet keeps getting worse and worse.  Packet loss now averages 30%...

3 Replies

  • @Dboe, Your modem is reporting a lot of time out errors at this time. Are there any splitters or signal amps on the cable line going to the modem? -Allan -Cox Support Forums Moderator

    • Dboe's avatar
      Dboe
      New Contributor II

      0 splitters and signal amps.  It's a straight line from the tap.  Getting tons of T3 timeouts and several T4 errors.

      • Allan's avatar
        Allan
        Moderator
        @Dboe, By any chance, is there a different cable line in the home that we can try with this modem? -Allan, Cox Support Forums Moderator.