Spikes in latency (and packet loss, I think?)
I've talked to tech support a few times now about this issue and they are finally sending a tech out on Friday morning, but I don't know the right questions to ask in order to get my issue resolved. ...
Forum Discussion
The services tech was just here and says it appears that my issue originates at the "pole." So wired or wireless I would still have similar problems. I no longer have a computer which has an ethernet port and haven't had a need for an adapter prior to this.
The reason I ended up showing google was because of the issue becoming prominent in normal use, for instance checking my email, trying to watch Hulu etc. My Amazon devices were even losing connection at times.
Anyway, hopefully this will be resolved soon! I am hopeful since the service tech seemed to understand eons more than the tech support reps I had been speaking with. He said he is creating an ESR? ticket to have the "pole" evaluated.
