Forum Discussion

Ryan00's avatar
Ryan00
Visitor
5 hours ago

Some devices can’t connect to my panoramic wifi gateway but some can

Hello, not sure what to do here. Everything was fine last night, but this morning when I woke up, my phone wouldn’t connect to my home wifi. I tried to reconnect and it said “incorrect password” so I ended up resetting the wifi password. 

under the new password, I put in the details and still said incorrect password. I reset my phone; same message. Reset the gateway. Same message. Forgot the device from my phone, tried again and same incorrect password message. I tried other devices. My laptop connects, Amazon Alexa connects. My Bluetooth lights connect, but my Xbox does not connect. It also gives the same message. 

not sure what to do here. I called support and they also don’t know what the problem is. Can someone give me any assistance please? Thank you! 

  • GregP1's avatar
    GregP1
    Moderator
    4 hours ago

    Hi Ryan00, 

    I apologize for the trouble you are having connecting to the Panoramic wifi modem with some devices. We want to help. I can think of several this that may be causing this I would like to check on your wifi modem. Please reach out to us privately. Our email address is cox.help@cox.com Please include your name, full street address and a link to this forum thread.

    Greg

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 hours ago

    Is it a Iphone? If so, try disabling private wifi addresses. See here.

    Also, are you using a Panoramic gateway? If so, try turning it off and make sure your wifi network goes away. If not, it might be someone near by who used your network name(SSID) for their router. Maybe some devices are trying to connect to THAT network, which has a different password.

    Last, make sure you aren't connecting to "CoxWifi" network. That is Cox's hotspot which is different then the private wifi you would usually connect to.