SMTP error using New Outlook

Question

When is Cox going to upgrade their platform to&nbsp;solve the outgoing email sending error that happens with the new Outlook???
The only way I can send an outgoing email is to exit Outlook and log in to webmail. Your support desk confirmed that Cox is not yet updated to work with the new version of Outlook. VERY ANNOYING.
Technical details
SmtpSubmissionPermanent5XXException: Smtp submission failed. Server 'smtp.cox.net' Port '465'. --&gt; Unexpected SMTP server response. Expected: 250, actual: 503, whole response: 503 not available
 
Failure code: 5513

davida2 · Answer

Hi Jill R.,

I am sorry to hear that you have been having trouble with your email. I have not been made aware of any known issues that we currently have with outlook right now. I would suggest checking the outgoing server settings using the following link. www.cox.com/.../cox-email-server-settings.html .

David
Cox Social Media Specialist

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SMTP error using New Outlook

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