SMTP error using New Outlook
When is Cox going to upgrade their platform to solve the outgoing email sending error that happens with the new Outlook???
The only way I can send an outgoing email is to exit Outlook and log in to...
Forum Discussion
Cox doesn't have to upgrade their system to work with the new outlook. As long as the new outlook conforms with RFC specifications for Simple Mail Transfer Protocol, (SMTP), then it will work without issue.
Before doing the below, ensure all email sitting in the OUTBOX is deleted.
Ensure your settings are correct, SSL, port 465, and "My Outgoing Server Requires Authentication" has to be selected. OR. Use TLS, Port 587, and again, "My Outgoing Server Requires Authentication".
As long as your settings are correct, then it will work with Cox, since Cox's servers conform to RFC specifications.
Any update to this? I'm also having this issue with the new outlook. I've confirmed all settings are correct
Hi Cmkersten. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
What do you need to look at personally? This is is a known issue. Are you just trying get the bad PR off the forum?
I'm wondering if this was an issue with the servers themselves as after about 48 hours it started working again.
