smtp.cox.net not connecting

Question

I am in Las Vegas, NV and today I can't send email with Thunderbird and keep getting the error message that sending message failed because smtp.cox.net is unavailable.&nbsp; I have used this service for years without any problem.&nbsp; The website https://www.isitdownrightnow.com/ could not connect with the server either.&nbsp; I am getting mail all right.&nbsp; Customer service could not help.

jonathanj · Answer

@DaveInLV

Are you also having this issue using webmail or a different browser?

Jonathan J                                   
Cox Moderator

bearone2 · Answer

you won't send from a 3rd party, if you're using hotel/similar wifi.

daveinlv · Answer

I am using Thunderbird on a Windows 7 laptop from my home.&nbsp; Since last monday I had been unable to send mail because smtp.cox.net was unavailable.&nbsp; Yesterday I tried pinging it and it too failed.&nbsp; Then after a few hours I pinged again and this time it responded.&nbsp; I then sent a test mail to my own address through TBird and it worked.&nbsp; Great, I thought, the system has corrected itself but then receiving email stopped.&nbsp; The program would say connecting to pop.cox.net and then stop.&nbsp; I have used this&nbsp; service for many years and while there had been a few temporary outages with smtp, it had always self-corrected within a few hours and never with pop.&nbsp; Sending/receiving mail within myemail.cox.net has worked fine.&nbsp; Another funny thing, when smtp started working and pop was still working, a bunch of old emails also got pulled.

daveinlv · Answer

Guess what.&nbsp; Right after I posted my previous reply, pop.cox.net started working just fine.&nbsp; Since everything at my end has remained the same, common sense tells me that the problem is with COX.&nbsp; Hope my luck holds.

michaelj · Answer

Hi DaveInLV,

I'm happy to hear that the issue is corrected. I apologize for the inconvenience.

Thank you for choosing Cox. We appreciate your business,

Mike J.
Cox Support Forums Moderator

Forum Discussion

smtp.cox.net not connecting

9 Replies

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