I am in Las Vegas, NV and today I can't send email with Thunderbird and keep getting the error message that sending message failed because smtp.cox.net is unavailable. I have used this service for y...
Guess what. Right after I posted my previous reply, pop.cox.net started working just fine. Since everything at my end has remained the same, common sense tells me that the problem is with COX. Hope my luck holds.
Well, as I had feared, my luck just ran out. SMTP is acting up again and when I ping it, it loses most of the packets. Unfortunately ping does not work with POP and when I try to receive mail it hangs up, fails to connect and takes an interminably long time to download. Even signing in to this forum has become a chore. My first attempt gave a "There was an unexpected internal error. Please try again." message. Retry hung up. Then I refreshed and after several minutes of wait it finally connected.
Anyway, I have given up. As far as I can tell, this will be a perpetual headache from now on and will never get fixed. I have chatted with tech support several times and it was a most aggravating experience. I never had such a frustrating experience in twenty years.
Please check your outbox or draft folder, depending on what type of email client or device you are using. We can certainly help you with this email issue. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at firstname.lastname@example.org. Provide us the name on the account with the complete service address with a link to this thread so we can get started. When you reach out to us please send a private message or DM and include your full name, the primary account holder's name, and the complete address. This way the agent can dive right in and begin to assist you.
Since the last message my mail has been working fine both sending and receiving just like before WITHOUT ANY CHANGES WHATSOEVER AT MY END. Almost looks like an air bubble has become unstuck somewhere in the pipeline. All the B.S. the customer service had been giving me including jiggling the connection cables (yes) and checking the mail quota were for nothing. Thank heavens they did not ask me to re-install the email software. Anyway, I will keep my fingers crossed (can't hurt) and let good enough alone until the problem crops up again which I know it will.