Forum Discussion

jorgepullin's avatar
jorgepullin
New Contributor
4 years ago

Slower download speeds after Hurricane Ida

Hi I'm in Baton Rouge, LA, and we lost service for a day during Hurricane Ida. After the service was restored, I see reduced download speeds (about 30mb/s when they used to be 400+ mb/s). Surpri...
FrankieFrank's avatar
FrankieFrank
New Contributor II
4 years ago

Same here in Jefferson Parrish Metairie. 

I used to get over 500 down and now I'm down to 25 down. 

 I checked modem logs and there is lot of noise SNR now.

So, not sure if they are cleaning up the lines still or is there more equipment that needs to be repaired. 

Tnx

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @FrankieFrank, Since you are experiencing noise on the line, I first recommend bypassing any splitters you may have and run the cable line directly to the modem. I also recommend checking to make sure the cable line is nice and snug with the modem. If neither of those help, then I recommend sending us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
    • FrankieFrank's avatar
      FrankieFrank
      New Contributor II
      4 years ago

      Thanks for the suggestion.   But I connected straight from NID to my modem as a test and I still have terrible download speeds since storm. So definitely,  our area has lots of equipment issues still.  

      Thanks