Forum Discussion

Teraptor's avatar
Teraptor
New Contributor
5 years ago

Slow Upload and Timeouts still not fixed after 4th Tech

This is starting to get really baffling to me as I never had this much trouble with COX. I had this issue since June where I would constantly time out with T3 timeouts. I came to the forums because...
T3 time-out
Upload Speeds
Teraptor's avatar
Teraptor
New Contributor
5 years ago

Update: I thought I should update.

I got the new modem Thursday and same issues. While the upload speed is at 9-10 Mpbs where it should be, I am still disconnecting every 20-30 minutes. I sent the logs in an email and I still haven't heard back and it's been 3 days.

So I'm not sure if I should still wait for support from an email or go through the headache of tech support through telephone/chat.

  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi Teraptor. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM or visit us on Facebook via private message. Provide us the name on the account with the complete service address with a link to this thread. - Lisa, Cox Support Forums Moderator
    • Teraptor's avatar
      Teraptor
      New Contributor
      5 years ago

      Okay, so the email system isn't working right now for COX? I am only asking because it was a very lengthy email, but I can try to use Twitter or Facebook instead.