Slow speeds, packet loss, Edmond Oklahoma
I’ve had cox for a while now without any issues. Recently started getting really slow speeds and disconnects. Tried chat support multiple times and they told me both times that I had something wrong ...
Forum Discussion
Hello,
We’ve seen an increase in internet traffic as people have shifted their work and school activities home in response to coronavirus. Customers may be seeing greater impacts in their neighborhoods at certain times of the day.
Our engineers are working to solve the problem, but until they do our customer service team can’t offer more information. We know this can be frustrating for our customers, so we have a few things customers can do in their homes that could improve their experience.
*View and manage devices on your home Internet. You can turn the kids’ iPads off when they’ve reached an agreed-upon time. Or pause their
WiFi when you’re on an important video call.
*Verify that there are no unrecognized devices using your Internet. If there is one, consider changing your WiFi password.
*To help protect against future threats, Panoramic Wifi customers can turn on Advanced Security in the app.
Please try this if the problem persists please reach out to us on Twitter at @CoxHelp. visit us on Facebook, or email at cox.help@cox.com.
Crystal
Cox Support Forum Moderator
We’ve seen an increase in internet traffic as people have shifted their work and school activities home in response to coronavirus. Customers may be seeing greater impacts in their neighborhoods at certain times of the day.
Our engineers are working to solve the problem, but until they do our customer service team can’t offer more information. We know this can be frustrating for our customers, so we have a few things customers can do in their homes that could improve their experience.
*View and manage devices on your home Internet. You can turn the kids’ iPads off when they’ve reached an agreed-upon time. Or pause their
WiFi when you’re on an important video call.
*Verify that there are no unrecognized devices using your Internet. If there is one, consider changing your WiFi password.
*To help protect against future threats, Panoramic Wifi customers can turn on Advanced Security in the app.
Please try this if the problem persists please reach out to us on Twitter at @CoxHelp. visit us on Facebook, or email at cox.help@cox.com.
Crystal
Cox Support Forum Moderator
