Slow speeds, packet loss, Edmond Oklahoma
I’ve had cox for a while now without any issues. Recently started getting really slow speeds and disconnects. Tried chat support multiple times and they told me both times that I had something wrong with my router or modem. I replaced both and they still said I had problems. Called in by phone and the guy found some issues with my connection. Turns out there was some issue in my neighborhood impacting everyone. Wish I would have known this before spending $300+ in hardware.
2 days later and the disconnects stopped, but speed is still slow. Hardwired into my router I get around 3mbps at night, around 25 during the day. I’m on the 300mbps package. Not sure what to do at this point as I keep getting the run around by cox.