Slow speeds, packet loss, Edmond Oklahoma
I’ve had cox for a while now without any issues. Recently started getting really slow speeds and disconnects. Tried chat support multiple times and they told me both times that I had something wrong ...
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I was paying ~120/mo, and signing up for a new Panoramic box for cable and wifi, they upped the anti-to $324.00/mo and my bill was $657.50 for May 2020. Talk about lying, conniving pieces of ***. They did NOT tell me of those impending charges. Cox are thieves and liars...period. No business scruples whatsoever, no natural qualities of humanity. They are SCUM...PERIOD.
On top of that, they screwed up my connection to my blue ray, my handheld remote, and I can no longer listen to my favorite music. Thanks ***. Plain enough for you dickwads?
fk cox
Consumer Affairs is useless also. I'll try BBB later, but I'm definitely not hopeful. Gawdamm I hate cox.
I did the FCC complaint route, you get to talk to someone higher up at corporate after that. At least I didn't feel like they were reading from a script and actually admitted to the node being the issue. Took 8 months for my node to be split. Even post split is still not 100%, get packet loss during peak times, probably was so oversubscribed needs a second split. Definitely improved, though compared to before. Unfortunately, in my area, cox is the only viable option. The phone company, centurylink, offers DSL and fiber but the fiber isn't in too many areas and DSL is worse.
The problems really got bad when they released their gigablast package without upgrading their infrastructure. I believe they did it because so many people cancelled their TV service to stream and they needed to offset that loss. However, by doing that, they taxed their network further than it was before. Maybe they didn't expect it to be so popular? Either way, docsis is a dying transmission method and it's only a matter of time before we all have fiber coming up our driveways.
