Slow Speeds + Terrible customer service
Internet only plan:
Preferred 100 Internet Service - up to 100 Mbps download
mLab speedtest:
Network Latency: 84 msec round trip time
Jitter: 47 msec
Upload Speed: 7.16 (Acceptable)
DOWN...
Forum Discussion
Hi Klopper,
The modem signal looks good on our end. We’d like to get more information about the performance of the modem, please run the Internet Tools Speed Test and log in with your primary Cox User ID:
www.cox.com/.../speedtest.html
Please run the test twice; once with the modem hard-wired directly to a device and once with a wireless connection. By doing this will help narrow down what’s causing your issue. Please advise when you’ve completed this, so we can review the results.
Maria L.
Cox Support Forum Moderator
The modem signal looks good on our end. We’d like to get more information about the performance of the modem, please run the Internet Tools Speed Test and log in with your primary Cox User ID:
www.cox.com/.../speedtest.html
Please run the test twice; once with the modem hard-wired directly to a device and once with a wireless connection. By doing this will help narrow down what’s causing your issue. Please advise when you’ve completed this, so we can review the results.
Maria L.
Cox Support Forum Moderator
