Slow Speeds + Terrible customer service
Internet only plan: Preferred 100 Internet Service - up to 100 Mbps download mLab speedtest: Network Latency: 84 msec round trip time Jitter: 47 msec Upload Speed: 7.16 (Acceptable) DOWNLOAD SPEED: 15.62 - UNACCEPTABLE I have tried numerous times to find a resolve for our ridiculous slow speed, yet not one proper customer service rep (oxymoron) has assisted me. The last conversation I had I was told that we're on a light plan and it was to be expected. Over $70 per month for a light plan? THIS IS RIDICULOUS. There are no gamers in the house, and only 2 young children that watch cartoon based shows. #Cox needs to pick up their game here.1KViews0likes1Comment