Hi Teddy, your modem metrics are outside of our preferred specifications, and your modem log shows multiple timeouts. These are often caused by faulty connectors or intermittent noise (ingress) affecting your connection. Are there any splitters on the coax connection to the modem? You might try replacing or temporarily bypassing the splitter to see if connectivity improves. If not, I suggest a service call so an on-site technician can resolve this for you. If you'd like my team to schedule your appointment, email your full name, address, and a link to this thread to cox.help@cox.com. -Becky, Cox Support Forums Moderator
