Omaha area 2/22/25 there seems to be an outage but Cox says there is not. My Gateway has been blinking white for over 36 hours. I have reset my equipment four times and does not help. Curious if anyone else is having issues. How do I get a credit for my lost service?
Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
Blacking white usually means the gateway isn't provisioned. Contact Cox and have them check the provisioning on your account.
I have the same issue for more than 36 hours. Now they say I have to schedule a technician visit and I need to pay for it, if this problem was caused by the outage why this have to blame on us the worst experience I ever have.
just waiting to metronet to arrive here to finally go with them
Hi, Victor. I'm so sorry for the issues with your service and for the confusion. If there is an issue on our end, you would not be charged a fee. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to help.
Is the light on your gateway blinking white too? Are you also in Omaha? If so, ask Cox to "reprovision" your gateway. Or you can swap the gateway out at a store, which will have a similar effect. Not saying there is anything wrong with your gateway, just the act of swapping it out provisions the new gateway, possibly fixing the problem. Also, if/when you swap out the gateway, if you have Cox telephone service, make sure they remember to assign the telephone service to the new gateway when they assign the internet service to it or else your phone won't work.
As for why the problem is happening, specially to two different people who I assume are in different areas, I have no idea. Either a person changed how the gateway is provisioned on your account (like if you recently made changes to your service/account) or there is something broken with the provisioning system. I assume it's not a national problem, or else we would be seeing a lot more posts from people having the problem. I checked on Cox's Reddit and didn't see anyone reporting a similar problem. Some reported a problem with Cox's website and Cox's app, but nothing about issues with the service itself.
