Forum Discussion
Victor83
4 months agoNew Contributor
I have the same issue for more than 36 hours. Now they say I have to schedule a technician visit and I need to pay for it, if this problem was caused by the outage why this have to blame on us the worst experience I ever have.
just waiting to metronet to arrive here to finally go with them
ChrisJ2
4 months agoModerator
Hi, Victor. I'm so sorry for the issues with your service and for the confusion. If there is an issue on our end, you would not be charged a fee. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to help.