Forum Discussion
Great Becky! Bet you don't game! Bet that investigations going well! Bet you can't provide any real updates! Bet you can't explain why I get zero packet loss hot spotting through my phone but the minute I plug your service in it all comes right back! Bet you can't help the cause much! Please, prove me wrong! Escalate the issue, write an internal email, make an actual difference!
- Becky7 years agoModeratorHi Everyone, we have been in constant communication with our network administrators since folks began posting about latency and packet loss issues when playing games hosted by AWS. The issue was initially traced to a line card. The line card was being overloaded during peak hours, resulting in packet loss. The line card was replaced on 9/3/18. Since then, our network administrators have reviewed routing protocols and run hundreds of traceroutes, MTRs, pathpings, and looking glass routing queries. They have found no route anomalies or increased latency at the hand-off point to Amazon. -Becky, Cox Support Forums Moderator
- 402PrimeTime7 years agoNew Contributor III
Well I'd get another team together and go back to work, because the dates and outcomes you mentioned are not consistent with what we continue to experience as customers. Last night my connection was all over the place and that remained unchanged until I hotspot to my phone.
- Cox_User_Who_Ne7 years agoContributor
Well if you look at the coverage of Gigablast and then affected areas, its mainly in areas that have adopted gigablast.
- Cox_User_Who_Ne7 years agoContributor
I've been asking tons of people in the pro fortnite discord and a couple have said the lag is horrible and they are switching soon, and a few have said they aren't affected by the issue, but I believe they are more in northern california
- gfresha7 years agoNew Contributor
Hey mate I also play on the Fortnite pro discord and its impossible to focus on the game especially play on the East server with packet loss, I could barely manage to play on West Server but playing on East for scrims is impossible. Thinking of getting a technician to my house but they charge $75 and tons of people posting on forums of issues and i assume that these people probably had technicians come out but nothing was fixed. Really thinking of switching to AT&T or Spectrum but the download speed is making me not switch right now.
What % of packet loss are you experiencing? I usually experience 2%-8% which is not as big as others but I def notice that and my game doesn't look or feel smooth which takes off the experience
Related Content
- 7 years ago
- 2 months ago
- 7 years ago
- 3 months ago