Forum Discussion

pd91's avatar
pd91
New Contributor III
7 years ago
Solved

Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9

UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon Yep, another AWS packet loss post. Have none of...
Becky's avatar
Becky
Moderator
7 years ago
Hi Jrdn, thanks for posting these. Your results seem to follow normal ICMP prioritization protocols. The timeouts once the traceroute reaches the AWS server are expected. Amazon Web Services servers don't return ping requests; they block ICMP packets for network security reasons. We request trace routes because we're looking for issues along the path to the AWS server that may indicate an issue on the Cox network. Our investigation is ongoing. -Becky, Cox Support Forums Moderator
Cox_User_Who_Ne's avatar
Cox_User_Who_Ne
Contributor
7 years ago

Can we get an update on to how many more months it's going to take to fix this.